What is professional etiquette? It is essentially the art of common courtesy. The business environment can sometimes be harsh, and the use of good manners tends to soften the edges. Business manners today are in a state of flux. You can’t rely on the rules that worked ten or twenty years ago. Formal, rigid rules of the past no longer apply to the casual, liberated lifestyles of today. This booklet will familiarize you with the topic of etiquette. It will allow you to apply what you have learned to “real life” situations.